Customer Information

This page is to give ‘you’ the customer all that you need to know when shopping with us, from refunds to our policies!

Privacy Policy

PRIVACY POLICY

It is our policy to respect your privacy regarding any information we may collect while operating our website.

1. What Do We Do With Your Information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

2. Consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

3. Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

4. Payment

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

5. Third Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

6. Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with sensitive information (such as a credit card number) on our order forms, this information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

7. Cookies

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser to enable our systems to recognize your browser. Most internet browsers are initially set to accept cookies. You can set your browser to refuse cookies from web sites or to remove cookies from your hard drive, but if you do, you will not be able to access or use portions of content provided by Sticker-Junkies.

We have to use cookies to enable you to select Products, place them in an online shopping cart, and to purchase those Products. If you do this, we keep a record of your browsing activity and purchase.

7. Age Of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

8. Changes To This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Returns Policy

RETURNS POLICY

Our top priority is customer satisfaction and if you believe there is an issue with your purchase or it simply does not match your order confirmation, please don’t hesitate to report the problem and one of our representatives will be happy to assist you.

We suggest to include as much information as possible when submitting a report, we will use this information to determine if you qualify for a refund or replacement an also use it to eliminate errors on future orders.

What can be returned?

Please note that there are a few items that are non returnable, such as:

Stickers

Because these items are made to order on the size and color of your choice there is no need to send them back.

Custom Orders

There is absolutely no need to return such orders with custom text or custom artwork because these orders are made specifically for the customer and has no resale value.

Free Items

Items that fit into this category don’t qualify for a return, replacement or refund.

All other products if requested may be returned to our facility in their original package, a return label will be sent to the e-mail used during check out with further instructions.

Damaged or faulty product?

For the fastest resolution is best to attach or upload a photograph with the faulty product showing the problem, once we have verified that the product was damaged during shipping or the error was made during production we will send you a replacement at no cost or process a refund upon request.

Wrong or extra items?

In such case where you received an item in a different color, size or simply a custom text does not match your order confirmation we will send you a free replacement and all shipping charges will be on us, however if we find the product to match the order confirmation it is the customer responsibility to make sure there are no typos and the correct options has been selected for the product prior to checkout and your case will not qualify for a replacement or refund.

In a different situation maybe you happen to received extra items aside from your original order, guess what? we probably added them on purpose as a way to say thanks for your order, always good to keep you guys happy, cool right?

Can I get a refund?

After a resolution has been resolved on your favor and you request a refund, we will proceed to reimburse the amount for the order or product to the original payment source used during checkout.

Please note that free items included in offers or giveaways does not qualify for a refund.

How long a refund takes to be processed?

For Credit Card payments, there is a estimate of 2-7 business days for a refund to be reflected on your bank statement, we suggest to check this information with your bank or card issuer as each bank is different.

For PayPal payments, the refund will usually take 3-5 business day to be credited and available in your account balance.

Terms & Conditions

TERMS & CONDITIONS

This website is operated by Sticker-Junkies. Throughout the site, the terms “we”, “us” and “our” refer to Sticker-Junkies. Sticker-Junkies offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

1. Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

A breach or violation of any of the Terms will result in an immediate termination of your Services.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

3. Accuracy Completeness And Timeliness Of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

4. Purchase of Products

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Prices for our products are subject to change without notice.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

5. Payments

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy, which is located on this page (see other header).

6. Feedback

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

7. Privacy Policy

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy which is located on this page (see other header)..

8. Errors Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

9. Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

10. Limitation Of Liability

YOU EXPRESSLY AGREE THAT YOUR USE OF, OR INABILITY TO USE, THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE AND ALL PRODUCTS AND SERVICES DELIVERED TO YOU THROUGH THE SERVICE ARE (EXCEPT AS EXPRESSLY STATED BY US) PROVIDED ‘AS IS’ AND ‘AS AVAILABLE’ FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. IN NO CASE SHALL STICKER JUNKIES, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, INTERNS, SUPPLIERS, SERVICE PROVIDERS OR LICENSORS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICE OR ANY PRODUCTS PROCURED USING THE SERVICE, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICE OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICE OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICE, EVEN IF ADVISED OF THEIR POSSIBILITY. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

11. Indemnity

You agree to indemnify, defend and hold harmless Sticker-Junkies and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

12. Termination

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

13. Entire Agreement

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

14. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Doraville, Georgia.

15. General

Sticker-Junkies reserves the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Fitting Guide

FITTING GUIDE

 

The application of vinyl stickers is easy.
Just take your time and follow a few simple steps.

This is a detailed guide to succesfully fitting a vinyl sticker.Where can I stick it?
Vinyl stickers will stick to most non-porous surfaces, the most common are:
Car bodywork
Glass windows
LaptopsA vinyl sticker won’t stick to:
Dusty / un prepared surfaces
On that rusty bit you want to hide
Or any porous surface – fabric, most woods, dimpled surfaces, etc.It is advised not to fit to any freshly painted/lacquered surface, allow at least 6 weeks for paint to fully cure (speak with your painter for best advice)Whats it made of?
A vinyl sticker is made up of 3 parts.
The bottom peice is the backing paper – this gets thrown away
The middle piece is the vinyl
The top piece is the clear application tape to help fit your item – this gets thrown away after you’ve fitted your item.

Preparation is key!
Always prepare the surface prior to application.
Use water to clean the area (no fancy window cleaners or chemicals needed, infact they won’t help, avoid using them)
A lint free cloth to wipe dry is perfect, ensure the area is 100% dry.

Weather? Yes it matters.
It goes without saying, avoid fitting when it’s raining. The surface always needs to be dry for application.
Extreme cold, if it’s been snowing it’ll be best to wait until the cold weather has passed.
The ideal temperature to fit is around 18*c
If it’s cold outside, gently warming the area using a hair dryer or heatgun prior to application will help greatly.

So how do I fit it?
Once you’ve cleaned the area and checked a 7 day weather forecast (that’s a joke) you’re ready to fit your item! 🙂
Lay the sticker flat, gently squeegee over with a flat item, a card of some sort will do, this ensures any trapped air has been removed.

Carefully peel away the backing paper (the bottom piece, usually white)
Place sticker onto the surface, working outwards squeegee over it pushing all the air out and ensuring you push the vinyl down well onto the surface for best adhesion.

When you have suffieciently squeegee’d over the sticker you can then peel away the clear application tape, starting from one corner peel back the clear tape, rolling it back over itself, avoid pulling the clear tape straight up towards yourself as you risk lifting the vinyl from the surface.

Once the clear tape has been removed, have a quick look at the vinyl to make sure it’s all stuck down well to the surface and none of the vinyl has lifted anywhere, especially the edges.

It’s good practice to use your thumb to go over the vinyl after fitting, making sure there aren’t any areas not stuck down properly, if there is, you’ll notice them now and rectify. Doing this will ensure your sticker will last until you want to remove it.
If there are any areas not stuck down 100% water will creep in and your vinyl won’t last as long as expected.

Can I remove it?
Of course, Vinyl stickers can be successfully removed without damaging the surface they were applied to.
The best way to remove is to gently heat the vinyl, so when you start removing it, it also removes most of the glue.
Vinyl stickers are not repositionable, when you start removing it you won’t be able to re fit elsewhere.

Hold up, i’ve got a problem!
The most common issue you may experience is the clear application tape not lifting the vinyl prior to application.
Dont worry, this is easy to fix, you’ll need to simply squeegee over the clear application tape to push it onto the vinyl.
Once you’ve done that, try again to remove the backing paper, the vinyl should now stick to the clear application tape, if it’s a little better but still not coming off perfect, stop and repeat the process.

Postage

POSTAGE

United Kingdom Postage.
Your product will be posted in a maximum of 1 working days after completing the checkout process. Goods are sent through the Royal Mail , we post 1st & 2nd class for free deliveries.

  •  Order with delivery address to United Kingdom may be eligible for a free delivery, please double check using postage calculator to double check if your basket is eligible for a free delivery.

Free postage within United Kingdom that we offer will be usually be delivered in around 2 – 3 working days, but quite often they are delivered next

International Postage.

We only offer international postage via eBay.

 

 

 

 

 

 

When do I get my number? – All numbers are allocated at random after all the entries have been received, these are posted onto our Facebook page before the draw.

How do you do the draw? – The draw is done live on Facebook using a random number generator to determine the winner.

When is the draw? – The draw takes place a day or 2 after all the entries are sold. Failing to sell all the entries the draw takes place on 23/08!

Competition Details:

The live draw takes place once we sell the maximum amount of entries for the competition (1950) If we do not sell all the entries the draw will happen on 23/08 regardless. Everyone will be allocated a random number for the draw which will all be shared on Facebook before the draw. By Entering the competition you confirm you have read and agreed to our Terms and conditions, Any Entries that do not comply with our terms and conditions cannot be entered into the draw. To enter our competitions for free click here to download and print our postal entry form. All entries must be sent to 7days Performance, PO Box 100, Attleborough, NR17 2YU before the close of the competition, If entering our competitions either by post or online please ensure you have read and agree to our terms and conditions, if your entries do not comply with the terms they will not be included in the draw. You can watch the draw LIVE on Facebook – Follow our page – 7Days Performance. We will also be posting updates on this competition and future competitions on the page so make sure you are following and our posts are set to show at the top of your newsfeed! All numbers for the draw will be shared on our Facebook page a few days before the LIVE draw